Intellectual Property Statement

The Company guarantees that, provided the following conditions are met, you may return items within 7 days from the date of sale (calculated based on the actual date you receive the goods):

1) The product itself has quality defects.
2) The product was damaged during transit.
3) The wrong item was shipped (the received product does not match the ordered product), provided that the item remains in a condition suitable for resale.

The 7-day "No-Reason Return" policy does *not* apply in the following situations:

1) Personalized or custom-made products.
2) Products that have been used (for electronic products, simply powering them on is considered "use").
3) Products, their functional components, or accessories that show signs of wear and tear on their exterior.
4) Products with missing or severely damaged outer packaging (excluding instances where the package was merely opened), where such condition renders the item unsuitable for resale.
5) Products that, by their very nature, are unsuitable for return—specifically those for which you acknowledged and agreed to a "no-return" policy at the time of purchase.
6) Other instances where the product is in poor condition, rendering it unsuitable for resale.

**How ​​to Request a Return** 📄

1. **Returns/Exchanges Due to Personal Reasons:** Within 7 days of receiving the goods—and provided the items remain in a condition suitable for resale—please send an email to our After-Sales Service Center. Our customer service team will process your request within 1–3 business days of receiving your email. You are responsible for covering all shipping costs associated with such returns or exchanges.
2. **Returns/Exchanges Due to Quality Issues:** Within 7 days of receiving the goods, please send an email to our After-Sales Service Center at service@mail.qvnoia.com. Our customer service team will process your request within 1–3 business days of receiving your email. We will cover all shipping costs associated with returns or exchanges resulting from quality issues.
3. **Regarding Refunds:** Within 7 days of receiving the goods, please contact the courier company directly. Once the courier company receives the returned item(s), they will notify us regarding the refund process; we will complete the refund within 15 business days thereafter.

Please provide your Order Number, Name, Contact Phone Number, and Return Details when contacting our 24-hour online customer service team.