Return & Exchange Policy

**Payment Methods:** 💳
Users may select products according to their personal preferences and choose the Cash on Delivery (COD) option when placing an order.

Should you need to return an item, please refer to the store's Return Policy.

If you have any questions after receiving your merchandise, please contact our online customer service team immediately; we are available to assist you 24/7!

**Shipping & Logistics Terms:** 🚚

1. **Shipping Fees:** Free shipping storewide.
2. **Dispatch Time:** Once an order is successfully placed, we will arrange dispatch in the order in which they were received. The processing and dispatch period is approximately 3 business days. Shipping is not restricted to specific time slots; delivery services are available on Saturdays, Sundays, and public holidays.
3. **Estimated Delivery Time:** Once the order has been processed and dispatched, the estimated delivery time is approximately 7–10 business days.
4. **Receipt & Inspection:** When placing an order, please provide a delivery address and contact number where you—the recipient—can personally sign for the package. Upon receipt, please inspect the merchandise immediately on the spot: check that the outer packaging is intact, verify that the quantity of items matches your order, and ensure that the packing slip is included and complete. Before signing for the package, please do not rely solely on the appearance of the mobile phone packaging itself for verification. If the outer packaging's security seal is damaged or torn, you have the right to refuse acceptance.

If you are unable to sign for the package personally, you may authorize another person to sign on your behalf; however, the authorized person must strictly adhere to the inspection guidelines outlined in Point 2 above. The delivery courier is solely responsible for delivering the package to the specific address designated on the shipping label; any individual present at that address (e.g., a receptionist) may sign for the package, and delivery to a specific named individual cannot be guaranteed.

For security and risk management reasons, orders cannot be modified once confirmed. We kindly ask that you ensure the delivery address and contact number are entered correctly when placing your order. We apologize for any inconvenience this may cause.

Effective immediately, any orders that become stalled or undeliverable due to incomplete or incorrect recipient information will be held by the courier service for a period of 5 days. The company will notify you via email regarding the issue; please reply to the email or contact our customer service team to resolve the matter. If no response is received within 5 days, the company will arrange for the package to be returned to our warehouse and will issue a refund. We sincerely apologize for any inconvenience this may cause.

**Returns, Exchanges, and Refunds** 🔄

1) If the product you ordered is found to be defective, you may apply for a full refund.
2) Regarding the specific methods and conditions for returns, exchanges, and refunds, please refer to the relevant details provided on the product sales page and within the order placement process. 3) The returned merchandise must remain in the exact condition as when shipped, including all items, promotional gifts, accessories, packaging, and accompanying documents or materials. If a physical invoice was issued, it must be returned along with the merchandise; furthermore, you must sign any documents required by relevant laws and regulations—such as a credit note—to facilitate the return. Failure to comply with these requirements entitles the Company to refuse your request for a return, exchange, or refund.
4) You understand and agree that whenever the Company is required to process a refund on your behalf—whether due to your request for a return or exchange, the Company’s inability to fulfill all or part of your order, or the cancellation or invalidation of a contract for any reason—the Company is authorized to handle, on your behalf, the necessary documentation required by relevant laws and regulations (e.g., invoices or credit notes).

**Delivery FAQs** ❓

- **Q1: ​​Can I specify a delivery time when placing an order?**
**A1:** Delivery time slots vary depending on the specific "Shipping Carrier" listed in your order details.
- **Q2: How do I file a complaint against a courier?**
**A2:** Customers may contact the local customer service hotline of the specific "Shipping Carrier" listed in their order details.
- **Q3: How long does delivery take?**
**A3:** Generally, orders are delivered within 7 business days from the date of shipment (excluding Sundays).
- **Q4: What should I look out for when inspecting the package upon receipt?**
**A4:** Please ensure that the outer packaging is intact. If the packaging appears damaged, the recipient is entitled to refuse acceptance of the package.
- **Q5: Do I need to provide identification when receiving a package?**
**A5:** No. The courier is solely responsible for delivering the package to the address specified on the shipping label; any individual present at that address (e.g., a receptionist) may sign for the package. We cannot guarantee delivery directly to the specific named recipient.
- **Q6: What should I do if my order was signed for by someone else?**
**A6:** In such instances, please contact the corresponding shipping carrier and their local customer service department, based on the "Shipping Carrier" information listed in your order details.
- **Q7: How can I check the delivery status of an order shipped by a partner supplier?**
**A7:** Please refer to the "Shipping Carrier" information listed in your order details to track your package with the corresponding courier company.

If you have any questions regarding specific terms or delivery procedures, please contact us at service@mail.qvnoia.com. Our customer service team is available to respond 24/7. 💬