Privacy Policy
We place great importance on our customers' privacy. Therefore, we will collect and use your personal data only in the manner described in this Privacy Statement.
1) We collect information from you only when necessary or when it is relevant to a transaction.
2) We retain your information only for as long as is required by law or relevant to the purpose for which it was collected.
You may browse our company website without providing any personal details. When you visit our website without logging into a user account, you browse anonymously, and we are unable to identify you.
We are always happy to hear from you. If you have any comments or suggestions, please send the relevant information to service@mail.qvnoia.com 📧
**Collection of Personal Data** 📋
The Company will not sell, share, or trade the customer data it collects with third parties. Personal data collected online is disclosed only within the Group for internal use. When you create an account with the Company, the basic information we collect includes:
- Name
- Delivery Address
- Email Address
- Contact Number
- Date of Birth
- Gender
The personal data we collect will be used for the following purposes:
- To deliver the products you have purchased from the Company
- To provide updates on product delivery status and customer support
- To provide you with product information
- To process your orders, or to provide services and information at your request or through our website
Additionally, we may use the information you provide to manage your account, verify and process your online payment transactions, audit data downloaded from our website, identify browsers, conduct statistical surveys on website users, or—unless you opt out—send you information regarding relevant products or services that we believe may be of interest to you. We may pass your name and address to third parties (such as courier companies or suppliers) in order to facilitate delivery.
Note: Courier companies reserve the right to request your National ID number for internal customs clearance and inspection purposes, to facilitate the export process.
We may retain your order information, but for security reasons, it cannot be retrieved directly by us. You may log in to your account to view your order details. You can also manage your personal addresses, banking information, and newsletter subscriptions. You are responsible for keeping your personal information confidential and for preventing unauthorized third-party access to it. We accept no liability for any misuse of passwords.
**Security of Personal Data** 🛡️
The Company ensures that all collected data is stored securely and confidentially. We will protect your personal information in the following ways:
- Restricting access to your personal data
- Maintaining technical products to prevent unauthorized access to computer data
- Destroying your personal data in a secure environment when it is no longer needed
The company uses 128-bit secure communication end-to-end privacy technology (SSL) to process your financial information. This technology is recognized as a high level of security.
**Disclosure of Personal Data** 📢
The company will not share your personal information with other organizations except for companies that provide website delivery services and related third parties.
In exceptional circumstances, the company may need to disclose personal information, such as when there is reasonable belief that disclosure will help prevent threats to life or health, or for law enforcement purposes.
If you believe the company has violated this Privacy Policy, please send an email to service@mail.qvnoia.com
**Privacy Statement Changes** 🔄
The company reserves the right to modify and change this Privacy Statement at any time.
**Complaints Regarding Privacy Violations** 📢
If you are dissatisfied with how we handle customer privacy or complaints, please contact us at service@mail.qvnoia.com.
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